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Best CRM recruitment software ranked on Trustpilot in 2025

Yann Le Leyour
Best CRM recruitment software ranked on Trustpilot in 2025

In the ever-changing world of recruitment, having the right CRM software is crucial to streamline processes, save time and help place top talent. But with so many options on the market, how do you choose the best CRM recruitment software suiting your needs?

To help you decide, we have compiled a list of the best CRM recruitment software options based on their Trustpilot rankings (as of 9 January 2025).

1. Voyager Infinity by Ikiru People

Trustpilot rating: 4.9 on 835 reviews (as of 9 January 2025).

(NB – Voyager Infinity support is provided by Ikiru People – rated 4.9 on 835 reviews).

What we say:

“Voyager Infinity recruitment software supports temporary, permanent and contract agencies, all backed up by the best client service in the industry. Now includes Infinity Copilot, our embedded AI tool to aid your recruiting workflows.

From education to health and social care recruitment, construction to hospitality recruitment, driver to technical & engineering recruitment, and many other sectors, Voyager Infinity recruitment software for perm and temp agencies helps you get your job done more efficiently and grow your revenue faster.

 

To learn more about Voyager Infinity, request a demo here.

 

2. Access Recruitment CRM

Trustpilot rating: 4.6 on 3,435 reviews (as of 9 January 2025).

What the vendor says:

“Access Recruitment CRM is a specialist recruitment CRM for large, complex temp agencies working in highly compliant industries.

 

 

3. eBoss

Trustpilot rating: 4.6 on 20 reviews (as of 9 January 2025).

What the vendor says:

“eBoss provides a comprehensive suite of tools tailored to the needs of today’s recruitment market. Its cloud-based recruitment software is designed to streamline and enhance your hiring process with a range of sophisticated features.

 

4. Recruit CRM

Trustpilot score: 4.6 on 36 reviews (as of 9 January 2025).

What the vendor says:

“Recruit CRM helps recruiters do everything from sourcing candidates on LinkedIn, sending emails, setting up interviews, reminders, collecting updated CVs & even feedback from clients.

 

 

5. Bullhorn

Trustpilot rating: 4.4 on 92 reviews (as of 9 January 2025).

What the vendor says:

“Bullhorn’s Applicant Tracking and CRM system enables recruitment agencies to increase sales, streamline operations, and differentiate themselves from the competition.

 

6. Vincere

 Trustpilot rating: 4.3 on 194 reviews (as of 9 January 2025).

(NB – Vincere support is provided by the Access Group, rated 4.6 on 3,435 reviews).

What the vendor says:

“Vincere is a modern recruitment operating system purpose-built for recruitment & staffing agencies worldwide. It offers a single tech platform to streamline the Front, Middle & Back office operations of Executive Search/Permanent/Contract/Temporary businesses.

 

 

7. Zoho Recruit

Trustpilot rating: 4.2 on 5,040 reviews (as of 9 January 2025).

What the vendor says:

“Zoho Recruit offers a powerful ATS and CRM in a single recruitment platform. With scalability, customization, and remote hiring tools, Zoho Recruit has everything your staffing agency or internal HR team needs to match the right candidate to the right role.

 

8. iSmartRecruit

Trustpilot score: 4.2 on 40 reviews (as of 9 January 2025).

What the vendor says:

“iSmartRecruit is a highly rated and trusted ATS that is designed to simplify and automate the manual recruitment. This way, it reduces the burden for recruiters and hiring managers.
It is an advanced recruitment software that facilitates a streamlined hiring process and enhances the positive recruitment experience for both recruiters and candidates.

It improves the efficiency of your end-to-end recruitment process and elevates the quality of hires.

 

 

9. JobAdder

Trustpilot score: 3.9 on 32 reviews (as of 9 January 2025).

What the vendor says:

“JobAdder is simplifying recruitment for recruitment agencies, staffing firms and HR and talent acquisition teams who want everything in one place without the complexity.

 

10. BrightMove

Trustpilot rating: 3.8 on 2 reviews (as of 9 January 2025).

What the vendor says:

“BrightMove is the perfect software for staffing agencies of all types and sizes. Whether you are an executive and retained search firm, permanent placement agency, or responsible for contingent staffing, BrightMove will meet your needs and exceed your expectations.

It is cost-effective employment agency software that is streamlined for your business. It can be customized to fit your recruitment process, so you can find the right candidate the first time. No workarounds required.

 

 

11. PCRecruiter

Trustpilot rating: 3.7 on 1 review (as of 9 January 2025).

What the vendor says:

“PCRecruiter streamlines your day-to-day management of people, jobs, and organizations, so you can make the right hire. Every time.

 

12. Firefish

Trustpilot rating: 3.5 on 26 reviews (as of 9 January 2025).

What the vendor says:

“Firefish revolutionises the way that recruiters approach candidate sourcing by transforming your recruitment CRM into an active candidate network, making it quicker and easier for recruiters to identify qualified candidates.

Empower your recruiters to start inside your CRM when sourcing new roles, reducing time and cost-per-placement.

 

 

13. Crelate

Trustpilot rating: 3.2 on 2 reviews (as of 9 January 2025).

What the vendor says:

“Crelate helps you make more placements with an all-in-one modern staffing & recruiting agency platform.

Purpose-built for the modern recruiting and staffing agency, Crelate’s recruitment and staffing software makes managing your entire workflow fast and easy.

 

14. JobDiva

Trustpilot rating: 3.2 on 2 reviews (as of 9 January 2025).

What the vendor says:

“JobDiva’s natively developed core technologies allow recruiting teams to laser-focus and streamline their productivity in a single platform, collaborating at every stage and making more hires at scale.

 

15. Recruiterflow

Trustpilot rating: 2.8 on 3 reviews (as of 9 January 2025).

What the vendor says:

“Recruiterflow is purpose built for recruitment agencies. Get a complete suite of recruitment tools so your team knows when they need to dig a little deeper or automate tasks quickly.

 

16. Manatal

Trustpilot rating: 2.6 on 58 reviews (as of 9 January 2025).

What the vendor says:

“Manatal leverages the latest technologies at every stage of the recruitment cycle to allow recruiters to source more candidates, speed up screening, simplify team collaboration, and hire top talents.

 

 

 

CRM recruitment software products with no presence on Trustpilot include:

Eploy

What the vendor says:

“With Eploy’s advanced applicant tracking system, applicant management, interview scheduling, and communication with your hiring team can all be done through a single, centralised hub. Say goodbye to manual CV screening and hello to a more efficient and effective hiring process.

 

 

Itris

What the vendor says:

“This easy-to-use CRM for recruitment agencies offers a holistic view of your recruiting efforts, allowing you to manage your recruiting team and hiring pipeline with ease. Say goodbye to manual data entry and hello to a management tool that eliminates repetitive tasks, giving you more time to focus on finding quality candidates.

 

Eclipse Software

What the vendor says:

“Eclipse recruitment software is designed to deliver a fully configurable integrated client and candidate CRM which provides a completely end-to-end, recruiting software solution. Say goodbye to disparate systems and hello to a centralised recruiting solution that maximises productivity and minimises operational complexities.

 

Tracker

What the vendor says:

“Tracker helps recruitment and staffing firms build better relationships, workflows, and ROI with its integrated Recruitment CRM and ATS platform.

 

Buying the best recruitment CRM for agencies (UK)

The answer to the question “what is the best recruitment software for agencies in the UK?” is simple: There isn’t one.

We work with hundreds of staffing agencies in the UK and Australia and know that each agency is different.

The CRM, database and software needs of an agency placing quality candidates on a permanent basis in professional positions will be different to the recruiting needs of a temps agency placing workers on short terms shifts, to a retained executive search firm placing CEOs – and all very different to a talent acquisition team within large enterprises seeking to hire graduates via employee referrals and a career site.

The leading staffing software will help with everything from candidate skills tests through to marketing and placement. It is useful for every type of agency whether they are placing skilled candidates in construction, teaching, healthcare or engineering.

Needs vary by country.

A functional specification for an agency in the UK may include GDPR or IR35, while agencies seeking to buy recruitment agency software in Australia may care far less on these points.

While there may be a long list of specialist vendors to choose from, none can genuinely claim to offer the “best software for recruitment agencies.“

Recruitment agencies are different. Recruitment software is too.

As a result, rather than give you a simplistic answer designed to get you to purchase our software, I thought I’d lay out some of the key criteria to factor into your decision making, based on what I’ve seen working with our staffing firm clients.

Of course, nothing is better than hearing from an expert, and you’ll find various comments from our recruiter clients below – or many more real recruitment software reviews on our Trustpilot page, or ask for a live demonstration with our team!

From recruitment database to recruitment CRM to…

The phrase “recruitment software UK” covers a wide variety of audiences and functionality. Traditionally, the primary use case for these systems was to be a database.

Software buyers would want to store data on applicants and clients, and so suppliers developed a recruitment database. Today, that still remains the case in some niches. In other spaces – executive search, for example – tools such as LinkedIn mean that the need to store biographical information is reduced.

Moving on from the recruitment database, the next major development was the recruitment CRM. Essentially, this took platforms beyond storage of people data, and into a world of candidate relationship management.

Recruiters wanted more time to concentrate on the actual art of recruiting and relationship building. This opened the opportunity for platforms that focused on delivering streamlined services.

“The detailed candidate page ensures that we contact them about roles which really match their requirements,” says Katie Bevan, Managing Director of People First, “We can access all communication history easily so that even when their dedicated consultant is away, the rest of the team can understand their background and aspirations. We can set up templates on the system, so they receive helpful interview tips, and vital company information easily. Most importantly, it allows us the time to understand them so that we can offer tailored career advice and support.”

Recruitment software for temporary and permanent agencies will include aspects of the recruitment database and recruitment CRM. However, other areas of functionality will be vital in certain niches, and meaningless in others.

For example, in retained executive search, online research and candidate sourcing capability is a key. This would not be valuable to an agency specialising in the placement of temporary staff. On the other hand, the temping agency would look for pay and bill functionality, and timesheet management.

What do recruitment agencies placing permanent staff look for in software?

The key challenges faced by perm agencies revolve around front office. You’ll need to identify candidates, identify clients and bring the two together. A recruitment CRM designed to do this will include these essential recruiting tools:

 

What about agencies placing temporary staff on shift-based contracts?

Recruiters involved in the placing of temporary talent face a whole host of different challenges. The major challenges comprise candidate management and applicant dishonesty.

Temporary recruitment agencies are constantly dealing with issues arising from lack of applicant visibility which makes it extremely challenging to find and place the right candidates. Speed is of the essence when placing temporary candidates.

If your business engages temporary workforce, you will need to pick a software that has these key functionalities:

Amber Employment Services, one of the many agencies we work with, places many temporary workers for their clients. Skills testing has a huge impact on the temps industry. Rebecca Bannerman, Director of the Surrey-based staffing firm, shares how Voyager Infinity has improved candidate experience:

“The candidate’s experience is significantly improved. In today’s market, candidates are looking for brief, informative and engaging hiring experience. It’s simple, it’s stress-free. Candidates can email their assessments with an easy to follow link, and results are automatically filtered through to our database for review. Candidates can complete the tests in the comfort of their own home at any time. We find that it’s a huge benefit as applicants are far more at ease, and clients get a true picture of their capabilities in a virtual office setting.”

What is the best software for recruitment agencies placing candidates on contracts?

Firms specialising in placing contractors understand the value of speed and efficiency. These are vital when you have to find top talent with some specific requirements within a short time frame. And despite IR35 legislation being pushed to April 2021, the responsibility of engaging IR35 compliant contractors still falls to the agencies supplying the services of these workers to the clients.

Contract recruitment firms need these key features in their software:

Here’s Clayton Dempster of contracting agency BRS Jobs on the impact of Voyager Infinity on his business: “It took me 5 years with my first agency to get to the point where we’re at now with BRS in only 18 months. We have a great team environment, great partners and we’re ready and primed for the fight for the best perm, contract and temp talent.”

What is the best recruitment CRM for retained executive search firms?

Retained search firms operate very differently to contingent search firms. The recruiting process can take up to 90 days. It is project-based and research-intensive. Functionality for this type of recruiting will include:

Retained executive search is so different to other types of recruiting, that we actually encourage potential clients not to buy from us – we have sister products – FileFinder executive search software and Talentis executive search software – which are dedicated to delivering the best software for retained executive search.

Recruitment software can support skills testing

I’ve talked about some of the key requirements that you might need to consider when selecting the best CRM solution for your agency. I’ve tried to go into detail based on the different business models used by agencies – but even this is over-simplistic.

For a lot of niche recruiters, a major driver is being able to put forward skilled candidates who are proven to be a good fit for the specific role. In this context, lots of recruiters will look for a recruiting CRM that integrates with skills testing software that allows them to validate the ability of the quality candidates that they propose.

With regard to the current pandemic, recruiters are seeing significant increases in speculative candidate applications, and these can be a big drain on resources.

Voyager Infinity is one of very few recruitment CRM platforms that offer integration with candidate assessment software – ISV.Online is a market-leading product used by the majority of the top recruiting firms in the UK.

Agencies don’t need an ATS!

This article is about the software that recruitment agencies use. As in, companies which exist to recruit top talent on behalf of hiring managers at the clients’ end.

These recruitment companies have entirely different needs to that of a Fortune 500 company looking to buy a system for managing job seekers – so-called “active candidates” – and, as a result, an entirely different type of recruiting platform – the Applicant Tracking System (ATS).

While there are some similarities – support for job postings, for example – recruiting tools designed for the employment agency will require some things that the end client will not – business development, is a good example. On the other hand, the reverse is also true. Lots of ATS systems have talent management functionality bolted on.

And it’s not just one product!

However powerful your CRM, it will not be able to do everything your business needs. You’ll need to send emails. You’ll need to report. You might need to post jobs. That’s why another important consideration is third party integrations.

And if you are early in the development of your staffing agency?

If you are starting an agency, you are building it to succeed, not fail. Implementing the right recruitment platform early on can increase the chances of your achieving that.

What about the technology – Cloud or on-premise?

Essentially staffing software is delivered in one of two ways – either through the Cloud or “On-Premise”. Cloud-based solutions essentially see all of your data stored (backed up, etc) by your software supplier (or their partner). On-Premise solutions are those that are hosted by your firm, on a server in the corner of your office (or run on your local machine if you are a sole trader).

The vast majority of modern CRM software is cloud-based and sold on the SaaS model. SaaS which stands for “Software as a Service” is a combination of a technology model (hosting your candidate and client data in the cloud) and a commercial model (rather than buying the software, you rent it. Your upfront cost is typically much lower with SaaS solutions, but you will pay for it in perpetuity).

Some of the more flexible systems (including ours!) offer the option of either Cloud or On-Premise solution. So you should determine what works best for you and then find a solution that delivers on your needs.

And the cost?

The main CRM technology vendors have invested millions in developing staffing solutions. Very few offer it for free – or, rather, few offer it for free for long, and even fewer live to tell the tale! For a mainstream recruitment CRM software product in the UK, you can expect to pay a cost in the region of £50-100 per user, per month for a SaaS-based solution. If you are looking for on-premise your licence price is likely to be between £700 – £1,000 per user. Some vendors offer hybrid pricing models designed to offer the benefit of cloud with a lower ongoing cost – albeit with a larger upfront investment.

So, which is the best recruitment software supplier in the UK?

However, there is one thing that UK agencies of all sizes should seriously consider when selecting a new CRM software. Support. We recently conducted a survey where 50% of our responders stated that a supplier’s quality of support plays an important role in their decision making.

Your new database is a business-critical application. You are dependent on it. If it’s not available, or your users are not able to operate it, you have a major problem. It doesn’t matter how powerful the functionality if you can’t log in.

The same survey results pointed out that more than 50% believe that the supplier reputation is just as important as the product in making a new vendor. This is why I’d recommend that you look beyond the software and look at the supplier.

“It was important to have a supplier who was recognised in the industry, had a good reputation, provided continual training and support,” says Lorraine Ragosa-Rout, Managing Director of F4P Recruitment, who has been using Infinity for more than a decade now.

Voyager Software is delivered by Ikiru People. We are part of a global public company, supporting staffing agencies in more than 60 countries. We work hard to deliver the best support and – unlike virtually any other mainstream supplier – we ask our clients to validate our efforts through Trustpilot.

At the time of writing, we have an overall “Excellent” score of 4.8 out of 5 stars from 224 independent reviews.

I’d suggest that – while there may be no single “best recruitment agency software” there is a strong argument to say that there is a “best UK recruitment software supplier” and that we are it!

And which is the best recruitment software for your agency?

If you’ve made it this far, I think it’s reasonable for me to assume that you are in the market for a new recruiting agency CRM. So, what is best practice for making a buying decision?

Firstly, choose a shortlist of vendors. Obviously, you’ll want to include us in that list (!). But hopefully, you’ll find others based on some of the advice we’ve provided above.

Ask for a presentation. All of the mainstream suppliers will do a live demonstration, and it’s a great opportunity to ask questions.

Don’t limit your questions to product functionality. The software needs of your agency will change over time, and so will the functionality of your chosen product. However, you need to maintain a close working relationship with your chosen vendor – probably for a decade.

Each company has distinct needs. The quest for the best staffing software is contingent on their business model, company culture and vision.

For People First, the priority was to embrace technology in order to compete effectively in this competitive industry. MD Katie Bevan further says, “We wanted our consultants to achieve their full potential and not be held back by time-consuming data input. Additionally, in an industry where regulatory compliance is increasingly important, technology was one way to ensure that we were adhering to our legal requirements and best practices without increasing our employees’ workload.”

How do you overcome challenges when you onboard a new recruitment agency software?

This is where the importance of support and training come into play. Not everyone will adapt easily to new technology. Some might find their CRM software to be too complex or with long-winded steps which can make the transition challenging.

Choose a supplier who has a consistent record of providing excellent support and training. Even if the onboarding is complete, don’t hesitate to reach out to your service provider if you continue to struggle.

Kristi Vaisto of Vaisto Recruitment has been using Infinity for some months now and says, “Some of the functionality was different from what we were used to. But any queries we had were answered quickly and promptly by support staff.”

Questions to ask your shortlisted recruitment software suppliers

Look beyond the demo – here are some good questions to ask about the ability of a supplier to support you:

 

To summarise the points in this article, here’s an easy guide to facilitate your recruitment software buying journey.

I hope you’ve found this article constructive. This should help you determine which of the myriad options is the best recruitment software for agencies in general – and your agency in particular.

We’d love to talk to you about how Voyager Infinity can help with your CRM recruitment software needs.

To schedule a demo, get in touch with our team today!

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